Process Improvement:
Making every process part of your strategy

Business processes are the operational heart of your enterprise. They are the procedures and rules of how things get done – with quality assured. But if the processes that propel your operations aren’t moving you ahead, then they’re holding you back.

That’s where SiloSmashers comes in. We provide the capabilities and tools to develop and implement process improvements – and to align processes with your strategic goals. In other words, we help you re-engineer your processes to achieve Peak Performance®.

Customer First

Process improvement starts with customers. For government and business enterprises alike, you operate in a customer-centric world. Customers are anyone or any organization that receives the output of a process or provides input to the process.

As we’ve learned time and again, “capturing the voice of your customers and stakeholders” is the most valuable step in process improvement. It gives you a direct channel to understanding their requirements, identifying possible process improvements and winning active acceptance of them.

Strategic Solutions

Our process improvement solutions focus on your strategic requirements. Applying our proven methodology and collaborative team approach, we work with you to:

• Gather your customers’ input – whoever and wherever they are
• Assess the “as-is” state of the current process and process environment
• Benchmark against other organizations that perform similar processes
• Identify each step within a process to determine whether or not it should be replaced or revised
• Assess supporting technology systems to identify required system changes
• Determine required resources and costs of improved process; weigh against probable benefit
• Develop a vision of the new process and make recommendations for additional improvement

To support your solution, our specialists employ leading process improvement tools. They are experts at conducting Six Sigma, IT Infrastructure Library® (ITIL) and Capability Maturity Model® Integration (CMMI) engagements. We also provide industry-leading facilitation and collaboration capabilities.

The success of process change requires the ability to bring together people with varying viewpoints, personalities and agendas. SiloSmashers helps you foster a culture that embraces quality and continuous improvement. Our professionals collaborate with yours to identify barriers to success and identify practical solutions.

Process Improvement Services

• Process modeling and analysis
• Process mapping
• Process gap analysis
• Process improvement recommendations
• Best practice studies and benchmarking
• Capability Maturity Model® Integration process analysis and compliance
• Business Process Reengineering
• Six Sigma and lean
• IT Information Library®
• Performance metrics
• Functional economic analysis
• Integrated process teams: design, development, facilitation

Capability Maturity Model and CMMI are registered in the U.S. Patent and Trademark Office by Carnegie Mellon University.

ITIL is a registered trademark and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.