Project

Web-based Training and Content Development

Challenge

The Federal Law Enforcement Training Center (FLETC) had a requirement for eLearning development. The requirement was to update existing web-based training using commercial-off-the-shelf (COTS) desktop authoring tools and work with eFLETC management staff to develop new eLearning content for inclusion into an academic Learning Management System (LMS). This effort was in direct support of FLETC’s new university level online campus for federal, state, local, and tribal law enforcement training.

Solution

• Establish SiloSmashers team of content developers with Instructional System Design experienced personnel to support FLETC’s requirements.
• Collaborate as a team to ascertain the actual size and requirements of the project.
• Develop a process to update current available web-based training that includes quality assurance and 508 compliance.
• Work directly with Subject Matter Experts (SME) to ensure newly developed training is of the highest quality technically, functionally, and grammatically.
• Develop a tracking tool that allows total visibility of the process and progress of each individual WBT or new training for eFLETC’s reporting requirements.
• Assist in the alignment of all WBTs to existing FLETC lesson plans.

Results

Created a highly skilled development team – Through collaboration the team converted 140 hours of eFLETC’s web-based training courses updating the functionality and quality assurance.  All WBT’s were published and functional in Adobe Connect, their current Learning Management System and Blackboard, their new Learning Management System. The team developed a thorough process that addressed design, development and a rigorous quality assurance program. The process applies to all new training and sets a base for accreditation of eFLECT. The team aided in the creation of a tracking and verification process of all WBTs to an existing FLETC lesson plan. The team then updated all WBTs to meet the requirements of the lesson plans and SMEs.

Client Benefits

• Enabled a repeatable process in accuracy and quality of all WBTs.
• Reduced systemic problems of users and WBT functionality on the Internet
• Provided the Module Development Tracker (MDT) that tracks the process and allows visibility of development progress in every stage.
• Provided the means to use metrics derived from the MDT to determine actual development time and isolate areas that may delay the development process
• SiloSmashers/eFLETC team efforts provided:
  • Awareness of the benefit of WBTs in the classroom to current instructors.
  • Awareness of enhanced capabilities of WBT as prerequisite for existing classes reducing time and cost for ”stand up” instruction.