SiloSmashers

Many organizations approach IT from a product rather than a process perspective. In doing so, they are likely missing an opportunity to maximize the value of their IT department. SiloSmashers offers an Information Technology Infrastructure Library® (ITIL)/Information Technology Service Management (ITSM) solution that aligns IT with business needs – enabling IT to deliver improved services at a lower cost. ITSM and ITIL are both an integrated, process-based, set of best practices to manage IT services. Whereas ITIL defines and documents the best practices, ITSM employs them to meet unique customer requirements and priorities.

ITIL is series of documents defining a framework of best practice approaches that facilitate delivery and management of high quality information technology (IT) services. Aligned with the international standard, ISO20000, ITIL outlines an extensive set of management procedures that support businesses in achieving financial quality and value in IT operations.

The benefits of implementing ITIL processes in your organization include:

•       Enhanced IT services through the use of proven best practices
•       Increased service availability, leading to reduced reactive activity (firefighting)
•       Improved customer satisfaction through a more professional approach to
        service delivery
•       Development of standards and guidance
•       Increased productivity
•       Improved use of skills and experience
•       Improved delivery of third-party services through the specification of ITIL

Successful implementation of ITIL requires collaboration, facilitation, team building and administrative support – areas in which SiloSmashers excels.
We’re experts at guiding organizations through change. Employing ITSM methods, we enable and optimize assessment, planning, and implementation of ITIL best practices. We can replace multiple processes – or no process at all – with an ITIL framework and then help implement a more customer-oriented and business-oriented approach that focuses less on product and more on providing high-quality, efficient IT services.